Dispute API
- Product review
- Documents
  - Authentication Service
    - Login Method ValidateToken Method Logout Method
  - BpEngineApi Service
    - CreateBp Method Download Method Upload Method GetBpItem Method GetBpList Method ProcessAction Method Method GetBpItemActions Method ProccessMerchantStageAction GetComments Method AddComment Method
  - Reporting Service
    - Disputes Method
  - Business logic
    - Dispute case
      - Dispute Case Incoming Case Response Review of the Response Cooling-off Period
    - Fraud case
      - Fraud Case Response to a Case Review of the response Review of the Issuer’s response Cooling-off period
    - Compliance case
      - Compliance Case Response to a Case Review of the response Cooling-off period
    - Good Faith case
      - Good Faith case Responce Good Faith case
  - Service SiomAPI
    - Method GetDetail Method GetPacketStatus Method Send Method GetSiomList
- Technical support
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Dispute API documentation

Dispute case

Cooling-off Period

During the Cooling-off period, the Recipient and the Initiator are entitled to assume financial liability for the transaction and withdraw the case. The Issuer - by sending the response Withdraw arbitration, the Acquirer - by sending the response Refund.

Refund

To perform a Refund, send to ProcessAction method the actionCode - a_MakeAdjustment and the following fields:

Initiation form	Code	Data type	Necessity	Default value
Adjustment amount	f_AdjAmount	Money	Yes	The difference between the Dispute amount and the Adjustment amount at the stage of response to a case
Documents	f_Docs	Files
Comments	f_Comment	Row

Withdraw Arbitration

To perform a Withdraw arbitration action, send to ProcessAction method the actionCode - a_CancelArbitration and the following fields:

Initiation form	Code	Data type	Necessity	Default value
Documents	f_Docs	Files
Comments	f_Comment	Row

Data types

Money Type

Code	Data type	Value
amount	Decimal	Amount
currencyCode	Row	Numeric currency code according to the Russian Classification of Currencies (e.g., the Russian ruble is 643)

File Type

Code	Data type	Value
fileName	Row	File name
content	Row	File content in base64