Dispute API documentation
Dispute case
Cooling-off Period
During the Cooling-off period, the Recipient and the Initiator are entitled to assume financial liability for the transaction and withdraw the case. The Issuer - by sending the response Withdraw arbitration, the Acquirer - by sending the response Refund.
Refund
To perform a Refund, send to ProcessAction method the actionCode - a_MakeAdjustment and the following fields:
Initiation form |
Code |
Data type |
Necessity |
Default value |
---|---|---|---|---|
Adjustment amount |
f_AdjAmount |
Yes |
The difference between the Dispute amount and the Adjustment amount at the stage of response to a case |
|
Documents |
f_Docs |
|
||
Comments |
f_Comment |
Row |
Withdraw Arbitration
To perform a Withdraw arbitration action, send to ProcessAction method the actionCode - a_CancelArbitration and the following fields:
Initiation form |
Code |
Data type |
Necessity |
Default value |
---|---|---|---|---|
Documents |
f_Docs |
|
||
Comments |
f_Comment |
Row |
Data types
Money Type
Code |
Data type |
Value |
---|---|---|
amount |
Decimal |
Amount |
currencyCode |
Row |
Numeric currency code according to the Russian Classification of Currencies (e.g., the Russian ruble is 643) |
File Type
Code |
Data type |
Value |
---|---|---|
fileName |
Row |
File name |
content |
Row |
File content in base64 |