Dispute API documentation
Dispute case
Review of the Response
Accept Response
To perform an Accept response action, send to ProcessAction method the actionCode - a_AcceptAnswer and the following fields:
|
Initiation form |
Code |
Data type |
Necessity |
Default value |
|---|---|---|---|---|
|
Documents |
f_Docs |
|
||
|
Comments |
f_Comment |
Row |
Submit to Arbitration
To perform a Submit to arbitration action, send to ProcessAction method the actionCode - a_SendToArbitratment and the following fields:
|
Initiation form |
Code |
Data type |
Necessity |
Comments |
Default value |
|---|---|---|---|---|---|
| Remaining dispute amount |
f_DisputeAmountDiff |
Money |
Yes | For the transaction type "Purchase with cash back", dispute reason "Goods or Service not received" and dispute condition "Goods not received (service not provided) and cash not received" remaining dispute amount can't be changed. |
Remaining dispute amount |
|
Reason |
f_Reason |
Row |
Yes if remaining dispute amount was changed |
Data types
File Type
|
Code |
Data type |
Value |
|---|---|---|
|
fileName |
Row |
File name |
|
content |
Row |
File content in base64 |
Money Type
|
Code |
Data type |
Value |
|---|---|---|
|
amount |
Decimal |
Amount |
|
currencyCode |
Row |
Numeric currency code according to the Russian Classification of Currencies (e.g., the Russian ruble is 643) |