Dispute API
- Product review
- Documents
  - Authentication Service
    - Login Method ValidateToken Method Logout Method
  - BpEngineApi Service
    - CreateBp Method Download Method Upload Method GetBpItem Method GetBpList Method ProcessAction Method Method GetBpItemActions Method ProccessMerchantStageAction GetComments Method AddComment Method
  - Reporting Service
    - Disputes Method
  - Business logic
    - Dispute case
      - Dispute Case Incoming Case Response Review of the Response Cooling-off Period
    - Fraud case
      - Fraud Case Response to a Case Review of the response Review of the Issuer’s response Cooling-off period
    - Compliance case
      - Compliance Case Response to a Case Review of the response Cooling-off period
    - Good Faith case
      - Good Faith case Responce Good Faith case
  - Service SiomAPI
    - Method GetDetail Method GetPacketStatus Method Send Method GetSiomList
- Technical support
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Dispute API documentation

Compliance case

Response to a Case

Depending on transaction type and/or Compliance case initiator, verious response options are possible.

Decline Response

To perform a Decline action, send to ProcessAction method the actionCode - a_DeclineDispute and the following fields:

Name	Code	Field type	Necessity (no unless otherwise indicated)
Justification	f_DeclineReason	Row	Yes
Documents	f_Docs	Files
Comments	f_Comment	Row

Accept Violation Response (Issuer Initiator)

This response can be applied if the Issuer initiated the Compliance case.
To perform a Decline action, send to ProcessAction method the actionCode - a_Adjustment and the following fields:

Name	Code	Field type	Visibility (yes unless otherwise indicated)	Necessity (no unless otherwise indicated)	Comments
Adjustment amount	f_AdjAmount	Money		Yes	Amount can be refunded partially or in full
Amount justification	f_Reason	Row	Yes if Adjustment amount is less than Dispute amount	Yes
Documents	f_Docs	Files
Comments	f_Comment	Row

Accept Violation Response (Acquirer Initiator)

This response can be applied if the Acquirer initiated the Compliance case.
To perform a Decline action, send to ProcessAction method the actionCode - a_AdmitViolationAcq and the following fields:

Name	Code	Field type	Necessity (no unless otherwise indicated)
Resolution Method	f_SetlMethodAuthDescription	Row	Yes
Documents	f_Docs	Files
Comments	f_Comment	Row

Data Types

Money Type

Code	Data type	Value
amount	Decimal	Amount
currencyCode	Row	Numeric currency code according to the Russian Classification of Currencies (e.g., the Russian ruble is 643)

File Type

Code	Data type	Value
fileName	Row	File name
content	Row	File content in base64