If you have any difficulties or comments while working with Dispute API, please let us know.
Questions regarding the use of Dispute API
If you have questions regarding the use Dispute API, start by looking for an answer in the Documentation section of Dispute API. If you fail to find the answer to your question in this section, you can ask us by email to firstname.lastname@example.org or calling +7 (495) 705-99-99.
Errors in Dispute API or in documentation
If you detect an error in Dispute Plus API, please let us know via email: email@example.com. If possible, provide a code snippet where the error occurs. To do this, upload the code into JSFiddle and save it by clicking Save in the top left corner. Indicate the resulting link in the problem description.
If you find an error in the documentation, let us know via email. Specify ‘Dispute API error’ in the message subject. If possible, attach a screenshot.
Dispute API is a part of the Dispute Plus system. NSPK developed and operates Dispute API in full accordance with the requirements of the Payment Card Industry Data Security System (PCI DSS). Participants only have access to test bench at https://disputecert.nspk.ru. Any active Dispute Plus user or administrator account can be used for authentication.
To obtain testing support and get advice, the Participant must create an issuee on the Support portal (hereinafter, the "Portal") under «06. Disputes and Arbitration (Name of Participant)».
To test Dispute API, Vendors must create an issue on the Portal under «06. Disputes and Arbitration (Name of Vendor)» to create an account and a set of test data.
To connect to the Dispute API industrial test bench, the Participant must create an issue on the Portal under «06. Disputes and Arbitration (Name of Participant)».